Q778 FAQ – Got Questions? We've Got Answers

Go to the Login page and click the "Forgot password?" link. Enter the email address associated with your Q778 account. You will receive a password reset email within a few minutes — check your spam folder if it doesn't appear in your inbox. Follow the link in the email to set a new password. Once done, you can log in straight away with your updated credentials.

No. Each person is only allowed one Q778 account. Having multiple accounts is a violation of our Terms and Conditions and may result in all accounts being suspended and balances voided. If you have accidentally created a duplicate account or are locked out of your original account, please contact our support team and they will sort it out for you.

Account verification is a standard identity check to keep the platform secure for all members. You will typically need to provide:

• A clear copy of your CNIC (front and back)
• A selfie holding your CNIC
• Proof of your payment method (e.g., a screenshot of your JazzCash or Easypaisa account showing your name and number)

Once submitted, verification is usually completed within 24 hours. You cannot withdraw funds until verification is complete.

Q778 supports a range of payment options suitable for Pakistan-based users. You can deposit and withdraw using JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards, and other mobile wallets. All transactions are processed in PKR so there are no conversion fees on your end. Head to the Deposit page to see all available options and minimum deposit amounts.

Most deposits via JazzCash and Easypaisa are credited to your Q778 balance almost instantly — usually within a minute or two. Bank transfers can take a bit longer depending on your bank, typically between 15 minutes and a few hours. If your deposit has not appeared after a reasonable wait, keep your transaction receipt and contact our support team with the reference number so we can track it down quickly.

Log in to your account, go to the Withdrawal section, choose your preferred method (JazzCash, Easypaisa, bank transfer, etc.), enter the amount, and confirm. Withdrawals are usually processed within a few hours during working days. Before your first withdrawal, make sure your account is fully verified — unverified accounts cannot process withdrawals. There is a minimum withdrawal amount; check the withdrawal page for the current limit in PKR.

Q778 does not charge any platform fees on standard deposits or withdrawals. However, your payment provider (for example JazzCash or your bank) may apply their own transaction charges. We recommend checking with your payment provider if you are unsure. The amount you deposit is what lands in your Q778 wallet after any provider-side charges.

Absolutely. Cricket is the heart of Q778's sports betting section. We cover Pakistan Super League (PSL) matches, T20 internationals, bilateral series, and major tournaments throughout the year. You can place pre-match bets or bet live ball-by-ball as the action unfolds. Odds update in real time so you always get a fair reflection of what's happening on the pitch. Visit the Sports page to see what matches are currently live or upcoming.

Beyond cricket, Q778 offers betting markets on football (including top European leagues and international fixtures), Esports tournaments such as CS2, VALORANT, and Dota 2, and various other sports depending on the season. The full list of available markets is visible on the Sports page once you are logged in.

The minimum bet amount varies by market but is kept low so that casual players and serious bettors alike can participate. All bets are placed in PKR. You will see the minimum and maximum stake displayed on each market when you go to place a bet. This information is always visible before you confirm any wager.

The Game Lobby features a wide selection including slots, live casino tables (roulette, blackjack, baccarat), bingo, arcade games, and more. Live casino games are streamed with real dealers in real time, giving you an experience close to a physical table from the comfort of your phone or desktop. New games are added regularly so there's always something fresh to try.

Q778 Bingo runs scheduled and on-demand games with PKR prize pools. You purchase cards before each game starts, and numbers are drawn automatically. Mark off your numbers as they are called — complete a winning pattern first and you claim the prize. Head to the Bingo page for current game schedules and ticket prices.

The welcome bonus is applied automatically when you make your first qualifying deposit after registering. There is no promo code required in most cases — the bonus lands in your bonus wallet once the deposit is confirmed. Make sure to read the bonus terms before you start wagering, as there is a turnover requirement you need to meet before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a rollover or turnover requirement) means you need to bet a certain multiple of your bonus amount before the bonus balance can be converted to real withdrawable cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in bets before the bonus converts. Progress is tracked automatically in your bonus wallet.

Yes. Q778 regularly runs reload bonuses, free bet offers, cricket season promotions (especially during PSL and T20 tournaments), and cashback deals for active members. Promotions are visible in your account once you are logged in. We also send notifications to registered members when new offers go live, so keeping your notification settings on is a good idea.

The Q778 app is available directly from our website — no app store required. Visit the Download page, follow the instructions for your device (Android or iOS), and install the APK or profile. On Android you may need to allow installation from unknown sources in your phone settings. Once installed, log in with your existing account credentials and everything syncs automatically.

This is almost always a permissions issue. Go to your phone's Settings, then Security or Privacy, and enable "Install from unknown sources" or "Allow installation from this source" for your browser. Then re-download the APK from our Download page and try again. Make sure you have at least 100MB of free storage. If the problem continues, try downloading using a different browser on your phone.

Yes, the Q778 app is completely free to download and install. There are no subscription fees or hidden charges for using the app. Your account balance, bonuses, and bet history are all the same whether you play on the app or through the website — it's the same account, just a more convenient way to access it on your mobile.

Q778 is strictly for adults aged 18 and above. By registering, you confirm that you are at least 18 years old. We take this seriously — any account found to belong to a person under 18 will be closed immediately and any balance will be refunded to the payment method used. If you know of someone underage using the platform, please contact our support team right away.

Managing your spending is something we actively encourage. Inside your account settings, you can set daily, weekly, or monthly deposit limits in PKR. Once a limit is set, you cannot exceed it during that period. You can also set session time reminders so you are notified if you have been playing for an extended time. For more tools and guidance, visit our Responsible Gaming page.

Yes. If you feel you need a break, you can use the self-exclusion tool in your account settings to pause your account for a set period — anywhere from a few days to several months. During this time you will not be able to log in or receive promotional emails. If you want a permanent closure, contact our support team and we will process it promptly. Your wellbeing always comes first.