Privacy Policy – q778 Data Protection & User Rights

01 Introduction

q778 operates an online sports betting and gaming platform accessible via the website at q778.pro and through the q778 mobile app. This Privacy Policy explains how q778 collects, stores, uses and protects the personal information of users who register and interact with the platform.

By creating an account on q778, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions which govern your use of the platform as a whole.

We periodically review and update this policy to reflect changes in how the platform operates or changes in applicable privacy standards. The effective date at the top of this page will always reflect when the most recent revision was made. We encourage you to check back from time to time. Where changes are material, we will notify registered users via the platform or by email to the address on your account.

02 Data We Collect

q778 collects personal data through the registration process, during account use and through the operation of the platform. The categories of data we collect include:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or health data unless it is directly relevant to a responsible gaming request (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

03 How We Use Your Data

q778 uses the personal data it collects for the following specific purposes:

• Account creation and management — to set up your q778 account, keep it secure and manage your preferences.
• Identity and age verification — to confirm you are who you say you are and that you are 18 or older, which is a non-negotiable requirement for using the platform.
• Processing deposits and withdrawals — to handle PKR transactions via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods securely.
• Customer support — to respond to your queries, complaints and account-related requests promptly and accurately.
• Platform security and fraud prevention — to detect suspicious activity, prevent unauthorised access and protect all users on the platform.
• Responsible gaming compliance — to apply deposit limits, self-exclusion requests and other protective measures you have set on your account.
• Service improvement — to analyse usage patterns and technical data so we can improve platform performance, fix bugs and improve the betting and gaming experience.
• Marketing communications — to send you relevant offers, promotions and updates, but only if you have opted in to receive them. You can unsubscribe at any time.

q778 does not use your personal data for automated decision-making in a way that produces legal or similarly significant effects on you without human review.

04 Payment Data & PKR Transactions

All financial transactions on q778 are denominated in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, payment data flows through the relevant payment provider's own secure infrastructure.

q778 does not store full card numbers, mobile wallet PINs or internet banking passwords on its servers. What q778 does retain is a record of:

• The payment method type used (e.g., JazzCash, bank transfer)
• The last few digits or masked identifier of the account or card used (for verification purposes)
• The transaction amount in PKR, date, time and status
• A reference ID linking the transaction to your q778 account

This transaction history is retained as part of your account record and is used to process withdrawal requests, investigate disputes and maintain an audit trail for security purposes. Payment providers such as JazzCash and Easypaisa have their own privacy policies which govern how they handle your data on their side — q778 is not responsible for the data practices of third-party payment processors.

05 Cookies & Tracking Technologies

q778 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a plain breakdown of the types of cookies we use:

• Essential cookies — These are required for the platform to function. They keep you logged in during your session and maintain your account state. You cannot opt out of these while using the platform.
• Performance cookies — These collect anonymous data about how users navigate the platform — which pages are visited, how long sessions last, and where errors occur. This data is used to improve the platform and is not linked to your personal identity.
• Preference cookies — These remember your settings such as language preference, odds format and display options so you do not have to reset them every time you visit.
• Security cookies — These help detect and prevent fraudulent activity, bot access and session hijacking.

q778 does not use third-party advertising cookies or tracking pixels from external ad networks. We do not share your browsing behaviour with advertisers.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will affect how the platform functions — you may not be able to stay logged in or complete transactions without them.

06 Data Sharing & Third Parties

q778 does not sell your personal data. We share data with third parties only in the following specific circumstances and only to the extent necessary:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data required to complete your PKR transactions securely.
• Identity verification providers — If we use a third-party KYC service to verify your CNIC or other documents, your verification data is shared with that provider under a strict data processing agreement.
• Technology service providers — Companies that provide hosting, cloud infrastructure, database management or platform analytics may process data on our behalf. They are contractually bound to handle data securely and only for the purpose instructed by q778.
• Game content providers — When you play games in the q778 lobby, the relevant game provider may receive your session data (such as a player ID, bet amount and game outcome) to operate the game. They do not receive your full personal profile.
• Legal and regulatory obligations — Where required by applicable law or in response to a lawful request from an authority, q778 may be required to disclose user data. We will not do so beyond what is legally required.

All third-party processors that handle personal data on behalf of q778 are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

07 Data Security

q778 applies a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your browser or app and q778 servers
• Encrypted storage of sensitive fields such as passwords (hashed and salted) and identity documents
• Access controls that restrict which q778 staff can view personal user data, and only to the extent required by their role
• Regular security assessments and monitoring of platform infrastructure
• Two-factor authentication options available to users for additional account protection
• Automatic session timeouts after periods of inactivity to reduce the risk of unauthorised access on shared devices

While q778 takes data security seriously and applies industry-standard protections, no system is completely immune to risk. In the event of a data breach that is likely to affect your rights, q778 will notify affected users as promptly as possible with details of what happened and what steps are being taken.

08 Data Retention

q778 retains your personal data for as long as your account is active and for a defined period following account closure. Retention periods vary by data type:

• Account and identity data — retained for the duration of your account and for up to 5 years after account closure, primarily to meet security and dispute resolution requirements.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of 5 years for audit and dispute purposes.
• Support communications — chat logs and email correspondence with the support team are retained for up to 2 years.
• Technical and usage data — anonymised or aggregated usage statistics may be retained indefinitely for platform analysis. Data that can be linked to an individual is deleted within 12 months of your last session.
• KYC documents — identity verification documents are retained for the period required and then securely deleted from q778 systems.

When data is no longer needed and its retention period has expired, q778 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

09 Your Rights Over Your Data

As a q778 user, you have the following rights in relation to the personal data we hold about you:

• Right of access — You can request a copy of the personal data q778 holds about you at any time. Submit your request to the support team with your registered email and username.
• Right to rectification — If any of your personal data is inaccurate or out of date, you can ask us to correct it. Some fields (such as your registered name) may require re-verification before they can be updated.
• Right to erasure — You can request that q778 delete your personal data. This is subject to certain limitations — for example, we may be required to retain transaction records for a defined period even after account closure.
• Right to restrict processing — In certain circumstances, you can ask q778 to limit how we use your data while a concern is being investigated.
• Right to data portability — You can request that we provide your personal data in a commonly used, machine-readable format so that you can transfer it if you wish.
• Right to object to marketing — You can opt out of receiving marketing emails or push notifications at any time through your account settings or by contacting support.

To exercise any of these rights, contact q778 support with a clear description of your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure we are dealing with the correct account holder.

10 Children's Privacy

q778 is an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age declaration and q778 may request identity verification documents (such as a CNIC) to confirm age.

If q778 becomes aware that a minor has registered and provided personal data, the account will be closed immediately and any associated data will be deleted. If you believe a minor has accessed q778 using falsified information, please contact support so we can investigate and act promptly.

Parents and guardians are encouraged to use parental controls and device-level restrictions to prevent minors from accessing online betting and gaming platforms.

11 Marketing Communications

With your consent, q778 may send you marketing communications including information about promotions, bonus offers, new game releases and sporting events such as PSL, T20 internationals and other cricket fixtures.

We send marketing communications via:

• Email to the address registered on your account
• Push notifications through the q778 app (if you have enabled these on your device)
• On-platform banners and notifications when you are logged in

You can withdraw your consent for marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Adjusting your notification preferences in your q778 account settings
• Contacting q778 support and requesting to be removed from all marketing lists

Opting out of marketing communications does not affect the delivery of important transactional messages such as deposit confirmations, withdrawal notifications or security alerts — these are sent regardless of your marketing preference as they are essential to account operation.

12 Updates to This Policy

q778 reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. For significant changes — particularly those that affect how your data is used or your rights as a user — we will notify registered users via email or a platform notification.

We recommend checking this page periodically so you are always aware of the current version. Your continued use of q778 following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

If you have concerns about any proposed change to this policy before accepting it, you are welcome to contact support to discuss them or to request account closure if you no longer wish to use the platform under the updated terms.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the q778 support team.

Our support team is available seven days a week and will aim to respond to privacy-related requests within a reasonable timeframe. When submitting a data-related request, please include your registered username and a clear description of what you are asking for so we can handle it as efficiently as possible.

For account-specific queries including deposit issues, withdrawal status or responsible gaming requests, you can also visit our FAQ page for quick answers to common questions.